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Privacy Policy

Last updated: [04/8/2025]

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At Nosecretsfitness, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, website, or engaging with us via social media or online platforms, you consent to the practices described in this Privacy Policy.

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1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Date of birth

  • Email address and phone number

  • Residential or billing address

  • Emergency contact details

  • Health and fitness information (e.g. medical conditions, injuries, goals)

  • Payment details (where applicable)

  • Social media handles (if interacting via platforms like Instagram or Facebook)

  • Photos/videos (with your consent for marketing or documentation)

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2. How We Collect Information

We collect personal information in the following ways:

  • When you complete registration, health screening, or consent forms

  • When you contact us via phone, email, or online

  • When booking sessions or making payments

  • During in-person training sessions (e.g., through observations or progress notes)

  • Via our website, social media, or third-party platforms (e.g. booking/payment tools)

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3. Why We Collect Personal Information

Your information is collected to:

  • Provide safe and effective fitness services tailored to your needs

  • Communicate with you about bookings, updates, and fitness advice

  • Respond to inquiries or concerns

  • Manage payment processing and billing

  • Monitor client progress and document goals

  • Meet legal and insurance obligations

  • Share promotional content (with consent)

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4. How We Store and Protect Your Information

  • All personal information is stored securely, whether in digital or physical format.

  • Digital records are password-protected, and physical documents are kept in locked locations.

  • We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

  • Only authorised personnel have access to your personal information.

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5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Third-party providers who assist in service delivery (e.g., booking platforms, payment processors) — only to the extent necessary

  • Health professionals, with your consent, in case of a medical emergency

  • Regulatory bodies, insurers, or legal advisors, if required by law.

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6. Accessing and Updating Your Information

You have the right to:

  • Access your personal information held by us

  • Request corrections if information is inaccurate or outdated

To do so, please contact us via the details below. We aim to respond within 14 business days.

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7. Marketing Communications

We may send you updates, offers, or fitness tips via email or text. You can opt out of these communications at any time by clicking “unsubscribe” or notifying us directly.

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8. Use of Photos and Videos

Photos or videos may be taken during training sessions or events. We will always request your permission before using any images for promotional purposes (e.g., social media, website, printed materials).

You can withdraw your consent at any time.

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9. Changes to This Privacy Policy

We reserve the right to update this policy from time to time to reflect changes in applicable laws or our service delivery. The latest version will always be available on our website or by request.

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10. Contact Us

For questions, feedback, or privacy requests, please contact:
📧 contact.nsfteam@gmail.com

Thank you for trusting Nosecretsfitness. We’re committed to keeping your personal information safe — no secrets, just respect.

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