Terms & Conditions

1. Membership and Services

• All personal training sessions, programs, and services are available by appointment only.

• All packages are non-transferable and valid only for the person who purchased them.

• It is your responsibility to ensure you are medically and physically able to participate in our programs. Please consult with a doctor if you have any concerns.

• If you are under 18, a parent or guardian must provide written consent.

2. Bookings and Cancellations

• Sessions must be booked in advance via our reception or directly with your trainer.

• Cancellations must be made with a minimum of 24 hours’ notice. Cancellations made after this window will result in the session being forfeited.

• In the case of unforeseen circumstances (e.g. medical emergencies), exceptions may be made at NoSecretsFitness’ discretion.

To respect both our clients’ time and our schedule, we kindly ask that you arrive on time for your booked session.

If you are more than 30 minutes late, your session will be automatically cancelled.
Cancelled sessions due to late arrival will be considered as used and are non-refundable.
If you anticipate being late, please notify us as early as possible. While we will always do our best to accommodate, additional time cannot be guaranteed.

3. Payments and Refunds

• All sessions must be paid in advance unless agreed otherwise in writing.

• We accept payments via cash, credit card, bank transfer, or approved third-party platforms.

• All purchases are final. We do not offer refunds unless required by law or under special agreed circumstances.

• In the case of package sessions, a use-by period applies (e.g., 20-session packs must be used within 6 months).

4. Session Expiry Policy

To ensure consistency, client progress, and fairness, the following use-by periods apply to all package sessions at NoSecretsFitness:

5-Session Packs: Must be used within 2 months (60 days) from the date of the first session.
20-Session Packs: Must be used within 6 months (180 days) from the date of the first session.
Monthly Packages (session-based): Must be used within 30 days from the date of the first session.

Any unused sessions after the expiry period will be forfeited and are non-refundable unless otherwise agreed in writing due to special circumstances (e.g. injury, medical reasons, or relocation).

5. Health and Safety

• Clients must wear appropriate activewear and footwear at all times.

• If you are injured, unwell, or pregnant, you must inform your trainer before your session begins.

• NoSecretsFitness reserves the right to refuse training to any individual we believe is unfit or may endanger themselves or others.

6. Code of Conduct

• Respectful and responsible behavior is expected at all times. Harassment, discrimination, or aggression will not be tolerated.

• We maintain a pet-friendly environment. If you have concerns or allergies, please inform us in advance so we can accommodate your needs when possible.

• Clients are responsible for their belongings. NoSecretsFitness is not liable for lost, stolen, or damaged items.

7. Privacy Policy

• NoSecretsFitness respects your privacy. All personal information collected will be used in accordance with our Privacy Policy.

• We may take photos or videos for social media and marketing purposes. You will always be asked for consent beforehand.

8. Limitation of Liability

• While we take all reasonable precautions, participation in physical exercise carries inherent risk.

• NoSecretsFitness and its trainers are not liable for any injury, loss, or damage sustained directly or indirectly through participation in our services.

9. Changes to Terms

• These Terms & Conditions may be updated at any time. Clients will be notified of any significant changes.

• Continued use of our services after updates implies agreement to the revised terms.