Terms & Conditions

1. Membership and Services

• All personal training sessions, programs, and services are available by appointment only.

• All packages are non-transferable and valid only for the person who purchased them.

• It is your responsibility to ensure you are medically and physically able to participate in our programs. Please consult with a doctor if you have any concerns.

• If you are under 18, a parent or guardian must provide written consent.

2. Bookings and Cancellations

• Sessions must be booked in advance via our reception or directly with your trainer.

• Cancellations must be made with a minimum of 24 hours’ notice. Cancellations made after this window will result in the session being forfeited.

• In the case of unforeseen circumstances (e.g. medical emergencies), exceptions may be made at NoSecretsFitness’ discretion.

3. Payments and Refunds

• All sessions must be paid in advance unless agreed otherwise in writing.

• We accept payments via cash, credit card, bank transfer, or approved third-party platforms.

• All purchases are final. We do not offer refunds unless required by law or under special agreed circumstances.

• In the case of package sessions, a use-by period applies (e.g., 20-session packs must be used within 6 months).

4. Session Expiry Policy

To ensure consistency, client progress, and fairness, the following use-by periods apply to all package sessions at NoSecretsFitness:

5-Session Packs: Must be used within 2 months (60 days) from the date of the first session.
20-Session Packs: Must be used within 6 months (180 days) from the date of the first session.
Monthly Packages (session-based): Must be used within 30 days from the date of the first session.

Any unused sessions after the expiry period will be forfeited and are non-refundable unless otherwise agreed in writing due to special circumstances (e.g. injury, medical reasons, or relocation).

5. Health and Safety

• Clients must wear appropriate activewear and footwear at all times.

• If you are injured, unwell, or pregnant, you must inform your trainer before your session begins.

• NoSecretsFitness reserves the right to refuse training to any individual we believe is unfit or may endanger themselves or others.

6. Code of Conduct

• Respectful and responsible behavior is expected at all times. Harassment, discrimination, or aggression will not be tolerated.

• We maintain a pet-friendly environment. If you have concerns or allergies, please inform us in advance so we can accommodate your needs when possible.

• Clients are responsible for their belongings. NoSecretsFitness is not liable for lost, stolen, or damaged items.

7. Privacy Policy

• NoSecretsFitness respects your privacy. All personal information collected will be used in accordance with our Privacy Policy.

• We may take photos or videos for social media and marketing purposes. You will always be asked for consent beforehand.

8. Limitation of Liability

• While we take all reasonable precautions, participation in physical exercise carries inherent risk.

• NoSecretsFitness and its trainers are not liable for any injury, loss, or damage sustained directly or indirectly through participation in our services.

9. Changes to Terms

• These Terms & Conditions may be updated at any time. Clients will be notified of any significant changes.

• Continued use of our services after updates implies agreement to the revised terms.